How to Implement an AI Chatbot in Your Patient Portal: A HIPAA-Compliant Development Guide
In this article, we explain how healthcare organizations can implement an AI chatbot inside a patient portal without creating HIPAA, EHR integration, or patient safety gaps. The guide walks through use-case selection, BAA chains, FHIR R4 integration, PHI-safe LLM pipelines, clinical validation, platform-vs-custom decisions, and phased rollout planning. Implementing an AI chatbot in a patient […]