Patient Payment Portal Development
[Case Study]

TATEEDA designed and developed the Patient Payment Portal, a platform tailored for healthcare financial management. This web-based patient payment portal solution empowers patients by providing:

• Online payments for healthcare bills using multiple payment methods, including credit cards, debit cards, and ACH payments.
• Payment flexibility through customizable payment plans that accommodate diverse financial needs, allowing for recurring payments and installment options.
• Educational resources to help users understand medical costs, insurance coverage, and payment options.
• Secure login and account management, with access to patient billing information, invoices, and balance tracking, available 24/7.

The Patient Payment Portal project aimed to modernize healthcare payment management by transitioning from traditional billing methods to a digital platform. This involved integrating multiple payment gateways, ensuring compliance with regulations like PCI, HIPAA, NACHA (National Automated Clearing House Association), and CISP (Cardholder Information Security Program), and developing an intuitive user interface for non-technical users.

Our development team, including frontend and backend engineers, tackled the project using Angular and .NET technologies to deliver a reliable and user-friendly platform. The patient payment portal solution integrates seamlessly with various payment gateways, supports payer authorization protocols, and adheres to all regulatory requirements, providing a safe and efficient financial experience.

Challenges Faced

• Payment Gateway Integration:
  The Patient Payment Portal needed to support various payment processors, which required a flexible architecture to integrate credit cards, ACH, and electronic checks for credit card processing.
• Compliance with Regulations:
  Managing sensitive healthcare and payment data required strict adherence to standards like PCI, HIPAA, NACHA (National Automated Clearing House Association), and CISP (Cardholder Information Security Program), including data encryption and secure data handling.
• User-Friendly Interface for All Users:
  The platform needed to accommodate users with different levels of technical skills, ensuring accessibility for everyone while also supporting functions like invoice tracking and eligibility checking.
• Handling High Transaction Volumes:
  With many users interacting simultaneously, optimizing system performance and avoiding bottlenecks were critical to ensuring secure transactions.

Project Goals

• Develop a secure, web-based patient payment portal for patient billing and financial management, utilizing the latest web technologies to provide a secure, fast, and seamless user experience.
• Integrate multiple payment gateways to offer payment flexibility with options for recurring payments and installment plans.
• Ensure compliance with all industry regulations, including PCI, HIPAA, NACHA, and CISP, for secure transactions and payer authorization.
• Create an intuitive, responsive interface that supports functions like balance tracking, eligibility checking, and invoice tracking across desktop, tablet, and mobile devices.

Financial Education Platform

• Provides healthcare financial literacy resources to help users understand their patient billing, insurance, and payment options.

Secure Account Management

• Offers 24/7 access to account details, including patient balance, payment history, invoices, and preferences.
• Utilizes advanced security measures like SSL encryption, secure login, and two-factor authentication.

Enhanced User Interaction

• Supports invoice tracking and eligibility checking for a comprehensive view of outstanding balances and payment options.
• Allows for the seamless management of payer authorization and payment method preferences.

• Frontend: Angular 18, HTML5, SCSS
• Backend: .NET 8, C#
• Database: SQL Server
• Payment Integration: Spreedly
• Security: SSL Encryption, Two-Factor Authentication (2FA)
• APIs: RESTful APIs for real-time interaction with third-party systems.

• Enhanced online payment management with real-time processing, resulting in a 30% reduction in unsuccessful payment attempts and a 25% decrease in payment denials.
• Increased transparency and control for patients over their financial obligations, leading to a 40% reduction in support requests related to payment issues or account access difficulties.
• Streamlined credit card processing, billing, and payments, reducing errors by 35% and decreasing transaction processing time by 50%, accelerating payment approvals, and lowering manual reconciliation efforts by over 30%.
• Improved payment plan management, with a 20% increase in patients successfully setting up and maintaining installment plans and a 15% rise in on-time payments.